Shipping & Delivery
We ship from Australia to most countries world-wide. Once your order has been shipped, you will receive a confirmation email from us, with the tracking number so you can follow your package on its way to you! Please note; these emails can also end up in Junk/Spam, so be sure to check it!
In our attempt to minimise our ecological footprint, we do not offer the next day or express. Instead, we offer green shipping, which may take a little longer, but is considerably better for planet Earth.
We ship out orders once a week, on Friday, using packaging materials that are plastic-free.
Orders placed before Thursday at 12 pm (GMT+8:00) will be dispatched on Friday. Orders placed after that time will have to wait until the following week's Friday for dispatch.
We will aim to leave the Order at the address advised by you at the time of purchase. You must ensure that you are able to take Delivery of the product without undue delay and at any time reasonably specified by us. Our delivery partners may contact you via SMS or email prior to delivery to provide you with different delivery options, including giving ‘authority to leave’ the item at the address, or have delivery re-routed to a collection point. Alternatively, the courier may leave a card requesting your instructions on either re-delivery or collection from the carrier or a collection point.
By default, you provide 'authority to leave' items at the address specified in your Order. If the delivery driver deems the area unsafe in their discretion, your Order will be redirected to a collection point, redelivered in the next Delivery run (where available) or returned back to our warehouse in Perth, Australia.
Please note that it might not be possible for us to deliver to some locations, nor are we able to offer equivalent delivery options to locations that we do service. If we are unable to deliver to your location, we will inform you on the relevant product page, or alternatively use the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
Additional notes on Shipping:
- Please enter your shipping address correctly, as once your order has been received and dispatched, we cannot alter address details. We are not liable for wrong postal address provided.
- Once items have been shipped, it is in the hands of the courier and have become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. We are not liable for any damage sustained to parcels once picked up by the courier, as each order is packed carefully and thoughtfully by our team. Please take care when opening the product so as not to damage it, particularly when using any sharp instruments.
- Stolen Parcels – it is the purchaser’s responsibility to nominate a safe and secure shipping address. We are not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
| Australia | Free Standard Shipping on orders over AU $100
Australian Orders will be shipped via Australia Post or Sendle. Please allow between 3 to 5 business days from dispatch. |
| New Zealand |
Free Standard Shipping on orders over AU $200 AU $15 Standard Shipping New Zealand Orders will be shipped via DHL or Australia Post International. Please allow between 3 to 5 business days from dispatch. |
| USA & Canada |
Free Standard Shipping on orders over US $165 US $20 Standard Shipping USA & Canada Orders will be shipped via DHL or Australia Post International. Please allow between 5 to 15 business days from dispatch. |
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Other Countries Bangladesh, Brunei, Cambodia, Fiji, Please contact us for rates to countries not listed above and we'd be happy to provide you with a tailored shipping estimate. |
Free Standard Shipping on orders over AU $200 AU $20 Standard Shipping International Orders will be shipped via DHL or Australia Post International. Please allow between 5 to 15 business days from dispatch. |
| Note |
International orders (outside of Australia) are subject to Duties and Taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price. Some countries will require for duties to be paid directly by the recipient. We The Earth has no control over processing times or duty rates by customs in each country and any custom charges paid are not refundable upon return. If customs in your country refuse the shipment and send the item back to us, we will refund you the full amount, less the shipping charge and a AU $25 order cancellation fee for administration processing cost. |