Returns and Exchanges
Our aim is for you to enjoy and retain the pieces you purchase for years to come and encourage you to consider the environment before making a return. Our team is here to help you make the right choice, first time round! We provide detailed measurements, sizing guidance, and real-life product photography to assist you in making a well-informed, conscious when buying our products!
If you are not completely satisfied with the item(s), We The Earth will provide either a refund or store credit for returns requested minus any shipping costs within 14 business days of receiving your parcel, subject to the following conditions:
- Items must be returned in their original condition: unworn, unaltered, undamaged, unwashed, unused and free from any markings, make-up, self-tanner, odours, pet hair, perfumes, deodorant and washing powder. Packaging (box and mesh bag, if any) must be in original condition. Please be careful when trying on garments – they must be in resalable condition upon return. Garments received with markings will not be accepted for return. Once returned our team will make a final assessment of the product and reach out to you before processing refund or credit note.
- Original shipping costs and duties/taxes (for international orders) where applicable are non-refundable.
- We do not provide prepaid return labels, so customers will need to organise this with local couriers. We strongly encourage to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the purchaser until received by us.
If the product is confirmed to have a defect, we will replace or repair the product (if repair is reasonably possible) or refund the price of the product to your original payment method, as appropriate.
Please note that NO returns can be made in-person at the warehouse.
Exchanges or Refunds
Depending on stock levels, we may not able to exchange your item/s. Please submit your exchange request indicating your order number to firstname.lastname@example.org and we'd be happy to assist you.
- Once your return is received, we will inspect and process the goods within 48 hours. You will be informed via email confirming your refund/store credit or exchanges status, and how it is being processed.
- It can take up to 14 business days for your refund to be processed once your return is received. You will receive a confirmation email from your local courier once your return is delivered to our warehouse and an email from us once your refund has been completed. The refund for your online order will be processed back to the original method of payment.
If you cancel or return only certain items purchased in bundle deals or multi-buy promotions, any items you don’t return will be charged at full price, and the refund amount will be reduced accordingly.