Returns & Exchanges

Return Time Period

If you are not completely satisfied with the item(s), We The Earth will provide either a refund or store credit for returns requested minus any shipping costs within 14 days of receiving your parcel.

Returns after 14 days of receiving your parcel will not qualify for a refund nor store credit. 

Please submit your return request to contact@wetheearth.com.au and our customer service team will be able to assist you. 

Please read the return criteria conditions carefully to ensure you are eligible to return. 


Return Criteria

• Items must be returned in their original condition: unworn, unaltered, undamaged, unwashed, unused and free from any markings, make-up, self-tanner, odours, pet hair, perfumes, deodorant and washing powder. Packaging (box and pouch bag, if any) must be in original condition. Please be careful when trying on garments – they must be in resalable condition upon return. Garments received with markings will not be accepted for return.
  
  
• If you believe your product is damaged or faulty, please send a photo and description of the fault along with the order number. If the product is confirmed to have a defect, we will replace or repair the product (if repair is reasonably possible) or refund the price of the product to your original payment method, as appropriate.
  
  
• NO returns  can be made in-person at the warehouse.
  
  

• Returns can be made in person at the selected pickup location for residents of Perth, Western Australia. Please submit your request to the provided email address before dropping off the items.

• Non-Refundable/Non-Returnable Items:

• Sale Items: Only regular-priced items are eligible for refunds. Sale items are non-refundable.
• E-Gift Cards: E-Gift cards cannot be refunded.

Return Shipping & Handling

• Customers will be responsible for any shipping and handling charges to return any unwanted items. We do not provide prepaid return labels, so you will need to organise this with your local courier. We take no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by us. 
  
  
• Please note that original shipping charges are non-refundable. 

Refund

• Inspection: Once your return is received, we will inspect the items within 3 business days. You will be informed via email confirming your refund/store credit and how it is being processed.
  
  
• Refund Issuance: Refunds will be processed within 14 business days after the inspection is complete. You will receive a confirmation email once your refund has been issued.

• Refund: Eligible items will be refunded to the original method of payment.
• Store Credit: Alternatively, you may opt for store credit, which can be used for future purchases.
  
  
• If you return only certain items purchased in bundle deals or multi-buy promotions, any items you don’t return will be charged at full price, and the refund amount will be reduced accordingly.

Depending on stock levels, we may not able to exchange your item(s).

Please submit your exchange request to contact@wetheearth.com.au and our customer service team will be able to assist you. 

Please read the exchange criteria carefully to ensure you are eligible for an exchange.

Exchange Criteria

• Items must be returned in their original condition: unworn, unaltered, undamaged, unwashed, unused and free from any markings, make-up, self-tanner, odours, pet hair, perfumes, deodorant and washing powder. Packaging (box and pouch bag, if any) must be in original condition. Please be careful when trying on garments – they must be in resalable condition upon return. Garments received with markings will not be accepted for exchange.
  
  

• Eligible exchanges must be shipped back within 14 days of receiving your parcel.

Shipping & Handling:

• Customers are responsible for any shipping and handling charges to return unwanted items.

• We do not provide prepaid return labels; you will need to arrange this with your local courier. We take no responsibility for missing incoming deliveries of a return. We encourage using registered or traceable postal services, as return parcels remain the customer's responsibility until received by us. 

In-Person Exchanges:

Exchanges can be made in person at the selected pickup location for residents of Perth, Western Australia. Please submit your request to the provided email address before dropping off the items.

Processing Time:

Once your return is received, we will inspect the items within 3 business days. You will receive an email confirming your exchange status and how it is being processed.

For returns outside of  Australia, please submit your return request to contact@wetheearth.com.au and our customer service team will be able to assist you. 

Refund/Store Credit Only

International returns are eligible for a refund or store credit. We do not offer exchanges for international orders.

Shipping & Handling:

• Customers are responsible for any shipping and handling charges to return unwanted items.
  
  
• We do not provide prepaid return labels; you will need to arrange this with your courier. We take no responsibility for missing incoming deliveries of a return. We encourage using registered or traceable postal services, as return parcels remain the customer's responsibility until received by us.

Duties and Taxes: Duties, taxes, and VAT are non-refundable on international returns.

Inspection: Once your return is received, we will inspect the items within 3 business days. You will be informed via email confirming your refund/store credit and how it is being processed.

Refund Issuance: Refunds will be processed within 14 business days after the inspection is complete. You will receive a confirmation email once your refund has been issued.

• Refund: Eligible items will be refunded to the original method of payment.
• Store Credit: Alternatively, you may opt for store credit, which can be used for future purchases.